Contact Us

Thank you for visiting vchn.shop. Whether you have a question about your order, want to learn more about our products, are interested in partnering with us, or just want to say hello — we’re always happy to hear from you.

Your experience matters to us, and we’re committed to offering clear, fast, and helpful customer support. If you’re trying to reach our team, you’re in the right place.

Email Support

Our primary method of contact is through email. We aim to respond to all inquiries within 24 to 48 business hours.

Whether you need help with:

  • Tracking your order
  • Making a return
  • Changing your shipping address
  • Applying a discount code
  • Or anything else related to your shopping experience — we’re ready to assist.

Business Inquiries

For wholesale, partnership, supplier opportunities, or affiliate requests, please contact us at:

We are open to collaborations with:

  • Influencers and content creators
  • Product suppliers and manufacturers
  • B2B retailers and resellers
  • Marketing and digital service providers

Let us know how we can work together!

Careers and Employment

Interested in joining our growing team? Check out our Careers or Employment Opportunities pages for current openings.

To apply or ask questions about available roles:

Please include your resume and, if applicable, a portfolio or relevant work samples.

Returns & Refunds

Need help with a return? First, please review our Return & Refund Policy. If you still need assistance, contact us via email with the following details:

  • Order number
  • Item(s) you want to return
  • Reason for return
  • Photos (if the item arrived damaged or defective)

We’ll get back to you with return instructions and the appropriate return address.

Customer Support Hours

Our email support team is available during the following hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (Your Local Time Zone)
  • Saturday – Sunday: Limited availability (we’ll still try to respond within 48 hours)

Please note: We are closed on national holidays, but all messages will be responded to in the order they are received.

Stay Connected

Follow us on social media for updates, exclusive deals, and product launches:

We also encourage you to subscribe to our newsletter for news, promotions, and early access to special offers.

We’re Listening

At vchn.shop, we care deeply about your satisfaction and feedback. If you have suggestions for how we can improve, questions we haven’t answered, or just want to share your shopping experience — please don’t hesitate to reach out.

We look forward to hearing from you and thank you for being part of the vchn.shop community.

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